Shipping
Carriers continue to handle high volumes of orders, resulting in occasionally extending shipping timeline, of up to 5 business days, past the estimated time noted during checkout.
Next Business Day shipping is our fastest delivery option. Please note, the timeframe begins once the order has been picked up by the carrier. Our fulfillment center is located in PA, which affects the cut off for when orders are placed. Orders placed after 10 am EST are not guaranteed pick up until the next business day. Orders placed after 10 am EST on Friday may not be picked up until Monday, meaning a Tuesday delivery falls within the Next Business Day timeframe.
All free shipping offers apply to shipments within the contiguous United States only.
For contiguous US orders, if there is no tracking update for 15-days and the carrier is unable to provide further insight, please contact products@tb12sports.com. If your order is shipping outside of the contigious US, please reach out if there is no carrier update after 30-days.
International
International shipments going to Canada may experience additional delays due to limited air network capacity.
UPS & FedEx duty fees for Canadian shipments must be paid on the carriers’ website prior to delivery.
International shipments going to Australia may also experience additional delays as the Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post, and Express Mail Service (EMS) items until further notice.
Shipping timeframes for international orders are unpredictable due to the customs inspection process. The time between exporting the shipment from the US and then importing it into the destination country, and the customs clearance process takes the longest amount of time within the entire delivery journey.
Custom fees, duties, and additional taxes are calculated upfront into the shipping cost and due at the time of purchase.
We remain committed to supporting your health and longevity with the best products and shopping experience. We are here for you, so please don’t hesitate to reach to us at products@tb12sports.com with any questions or concerns regarding your TB12 order.
What is Route package protection?
TB12 utilizes Route, which is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.
Route will be your best and fastest resource to make certain that you will receive your replacement products or a refund!
When placing an order through our website you can purchase Route once you are on the shipping page during checkout. If you have any questions regarding Route on your order, please reach out to products@tb12sports.com.
If you purchased Route and you need to file a claim, to ensure your issue is resolved as quickly as possible, we recommend filing a claim with Route directly, either through the Route mobile app (iOS or Android), or by visiting claims.route.com. Once filed, a Route representative will reach out in the next 24-48 hours to further assist.
Please note, that if Route Package Protection is opted-out of, TB12 has the right to refuse replacements or refunds for any orders that are lost, stolen, or damaged in transit.
Returns
Please keep the following things in mind when returning a product you purchased from the TB12 Online Store:
We only accept returns of unused (and/or unworn) items in the same condition in which they were received and within 60 calendar days of the date, they were ordered. Please include all pieces, parts, and documentation with your return. To complete your return, we ask that you provide a receipt or proof of purchase.
TB12 stands behind the quality of all of our products. If your item arrives with a defect or does not continue to provide full functionality within 1 year of the delivery date, we will gladly replace the item once the original item is returned. If you believe any item you have received is defective, please e-mail products@tb12sports.com to initiate the replacement process.
Only items that have been purchased directly from TB12 can be returned to TB12. Products purchased through the TB12 Online Store can only be returned through the TB12 Online Store.
We are not able to accommodate returns from international customers through our online returns portal. If you wish to initiate a return, please note you will be responsible for covering the full shipping costs associated with returning your item. Please contact us at products@tb12sports.com for more detail.
TB12 is not responsible for any duties that are levied on imported goods. If TB12 is assessed duties in association with your return(s), these duties will be deducted from the amount of your refund.
Costs of shipping and handling fees will not be refunded.
How Do I Return My TB12 Purchase?
Start your return by clicking the link below. Follow the directions on screen in the online returns portal to complete and print a TB12 return label. Affix the label to your package and drop the package off with our return shipping partner. We’ll take care of the rest!
CLICK HERE TO START YOUR RETURN OR EXCHANGE
Step #1 – Initiate a return using our returns portal - https://tb12sports.loopreturns.com/#/
Step #2 – Enter your order number and email used to complete the purchase and follow the prompt to complete your exchange or return.
Please note that our emails can sometimes be routed to spam, junk, or promotions folders. If you cannot locate emails regarding your exchange/return, please check there.
Step #3 – Print your pre-paid return label, or bring the QR Code to any USPS office and send the unwanted item back to us
Timeframe
Once we receive your returned item(s), our returns team will receive and inspect the item(s) within approximately 5-8 business days. Please note, it may take 5-10 business days for your returned item(s) to arrive at our facility. Once your return is processed, we will send you an email to notify you about the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. The amount of time for the credit to be posted to your account will vary depending on the issuer’s policies but may take up to 5-10 business days.
Return Shipping Method
Our online returns portal will begin processing your return and provide a pre-paid, addressed return shipping label.
Policy Exceptions
If there appears to be fraud or abuse of policy, we may choose to decline your return.
We are not able to issue refunds for products purchased through our partners:
For refunds on TB12 products purchased on Amazon, please contact Amazon directly or visit Amazon’s Customer Service page.
If you have any questions regarding how to return your item to us, please email products@tb12sports.com.
If you have additional questions, please visit our Help Center.
