Shipping
All orders ship from the United States and delivery estimates are in business days, Monday through Friday (excluding federal holidays in the U.S.) and do not include order processing times.
Please reference our Help Center for more details. You can reach us here if you have specific questions about your order.
International
Effective September 3, 2024, customers with international international shipping destinations will be responsible for paying all duties and taxes incurred once the package enters the destination country. The shipping carrier will reach out to customers directly for payment before delivery. At this time, TB12 is unable to estimate the cost of duty or taxes during checkout.
Shipping timeframes for international orders are unpredictable due to the customs inspection process. The time between exporting the shipment from the US and then importing it into the destination country, and the customs clearance process takes the longest amount of time within the entire delivery journey.
We remain committed to supporting your health and longevity with the best products and shopping experience. We are here for you, so please don’t hesitate to reach out to us here with any questions or concerns regarding your TB12 order.
What is ProtectMyOrder and how does it work?
To protect your order against loss or theft, TB12 offers ProtectMyOrder package protection during checkout.
ProtectMyOrder is a premium level of service, which can be called upon in the unfortunate instance of package delivery issues. When you add ProtectMyOrder, you can easily file claims for lost, stolen, or damaged packages. All claims will be reviewed for replacement approval within 24 hours.
Customers who do not purchase ProtectMyOrder are still able to file claims, but we will investigate the issue with the courier first. This can take upwards of 30 days.
Please reach out to us here with any questions or concerns regarding your TB12 order.
Returns
We accept returns up to 60 calendar days from the date of purchase.
For international orders, if you wish to initiate a return, you will be responsible for covering the full shipping costs associated with returning your item(s).
For details, please review our full return policy here.
Policy Exceptions
If there appears to be fraud or abuse of policy, we may choose to decline your return.
We are not able to issue refunds for products purchased through our partners. For refunds on TB12 products purchased through Amazon, please contact Amazon directly or visit Amazon’s Customer Service page.