Carriers continue to handle high volumes of orders, resulting in occasionally extending shipping timeline, of up to 5 business days, past the estimated time noted during checkout.

Next Business Day shipping is our fastest delivery option. Please note, the timeframe begins once the order has been picked up by the carrier. Our fulfillment center is located in PA, which affects the cut off for when orders are placed. Orders placed after 10 am EST are not guaranteed pick up until the next business day. Orders placed after 10 am EST on Friday may not be picked up until Monday, meaning a Tuesday delivery falls within the Next Business Day timeframe.

All free shipping offers apply to shipments within the contiguous United States only.

For contiguous US orders, if there is no tracking update for 15-days and the carrier is unable to provide further insight, please contact . If your order is shipping outside of the contigious US, please reach out if there is no carrier update after 30-days.


International shipments going to Canada may experience additional delays due to limited air network capacity.

UPS & FedEx duty fees for Canadian shipments must be paid on the carriers’ website prior to delivery.

International shipments going to Australia may also experience additional delays as the Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post, and Express Mail Service (EMS) items until further notice.

Shipping timeframes for international orders are unpredictable due to the customs inspection process. The time between exporting the shipment from the US and then importing it into the destination country, and the customs clearance process takes the longest amount of time within the entire delivery journey. 

Custom fees, duties, and additional taxes are calculated upfront into the shipping cost and due at the time of purchase.

We remain committed to supporting your health and longevity with the best products and shopping experience. We are here for you, so please don’t hesitate to reach to us at  with any questions or concerns regarding your TB12 order.


What is Route package protection?


TB12 utilizes Route, which is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.

Route will be your best and fastest resource to make certain that you will receive your replacement products or a refund!

When placing an order through our website you can purchase Route once you are on the shipping page during checkout. If you have any questions regarding Route on your order, please reach out to .

If you purchased Route and you need to file a claim, to ensure your issue is resolved as quickly as possible, we recommend filing a claim with Route directly, either through the Route mobile app (iOS or Android), or by visiting Once filed, a Route representative will reach out in the next 24-48 hours to further assist.

Please note, that if Route Package Protection is opted-out of, TB12 has the right to refuse replacements or refunds for any orders that are lost, stolen, or damaged in transit.



Please keep the following things in mind when requesting to return a product purchased from the TB12 Online Store:

We accept returns up to 60 calendar days from the date of purchase.

For international orders, if you wish to initiate a return, you will be responsible for covering the full shipping costs associated with returning your item(s). Please contact us at for more details.

TB12 is not responsible for any duties that are levied on imported goods. If TB12 is assessed duties in association with your return(s), these duties will be deducted from the amount of your refund.

How Do I Return My TB12 Purchase?

We want you to be completely satisfied with your purchase. To process a return, please email and include the following information:

  • Your full name
  • Order # and email address used to make the purchase
  • Item and reason for return request


Once we receive your return request, our team will review and provide a status update within 72 hours. If your refund is approved, we will initiate a refund to your original method of payment. Credit card processing times vary by issuer and may take up to 5-10 business days to process. 

Policy Exceptions

If there appears to be fraud or abuse of policy, we may choose to decline your return.

We are not able to issue refunds for products purchased through our partners:

For refunds on TB12 products purchased through Amazon, please contact Amazon directly or visit Amazon’s Customer Service page.