Shipping and Returns




 We aim to get you your products as safely and efficiently as possible.  When your item leaves our facility, we will send a shipping confirmation e-mail with tracking information.  This is the best way to track the status of your order.  If your delivery exceeds the expected delivery timeframe (2-3 business days after the date of shipping for USPS Priority Mail and 5-8 business days after the date of shipping for DHL SmartMail), please contact us at and we will work with you to resolve the issue.

Shipping timeframes for international orders are unpredictable due to the customs inspection process.  Please note that import duties and/or taxes on international shipments (when applicable) are the responsibility of the customer.



Please keep the following things in mind when returning a product you purchased from the TB12 Online Store:


How Do I Return My TB12 Purchase?

 Start your return by clicking the link below.  Follow the directions on screen in the online returns portal to complete and print a TB12 return label.  Affix the label to your package and drop the package off with our return shipping partner.  We’ll take care of the rest!




Once we receive your returned item(s), our returns team will receive and inspect the item(s) within approximately 5-8 business days.  Please note, it may take 5-10 business days for your returned item(s) to arrive at our facility.  Once your return is processed, we will send you an email to notify you about the status of your refund.  If your refund is approved, we will initiate a refund to your credit card (or original method of payment), less the $5.00 returns shipping fee.  The amount of time for the credit to be posted to your account will vary depending on your credit card issuer’s policies, but may take up to 5-10 business days.


Return Shipping Method

Our online returns portal will begin processing your return and provide a pre-paid, addressed return shipping label.


Policy Exceptions

If there appears to be fraud or abuse of policy, we may choose to decline your return.

We are not able to issue refunds for products purchased through our partners:

We are not able to accommodate returns from international customers through our online returns portal:

If you have any questions regarding how to return your item to us, please email