Please keep the following things in mind when returning a product you purchased from the TB12 Online Store:
You have 30 calendar days to return an item from the date you received it.
Only items that have been purchased directly from TB12 (either through the TB12 Online Store or at a TB12 physical location) can be returned to TB12. Products purchased through the TB12 Online Store can only be returned through the TB12 Online Store, not at a TB12 physical location. Note that this policy excludes BrainHQ subscriptions purchased through Posit Science -- for refunds on BrainHQ subscriptions, please contact Posit Science directly. For refunds on TB12-UA Athlete Recovery Sleepwear purchased through Under Armour, please contact Under Armour directly. For refunds on TB12 Performance Meals ordered through Purple Carrot, please contact TB12@purplecarrot.com.
To be eligible for a return, your item must be unused and in the same condition that you received it (with all pieces and documentation, if applicable). To complete your return, we require a receipt or proof of purchase. Due to limited supply, we are unfortunately not able to offer exchanges.
Note that a $5.00 restocking fee will be deducted from all refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the status of your refund. If your refund is approved, we will initiate a refund to your credit card (or original method of payment), less the $5.00 restocking fee. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Our return addresses are different depending on the shipping method you select.
To return a product using the United States Postal Service (USPS), please send it to:
PO Box 234 c/o Excelsior Intergrated LLC
Lenox Dale, MA 01242-0234
To return a product using UPS or FedEx, please send it to:
TB12 c/o Excelsior Integrated
10 Valley Street Docks 8 & 9
Lee, MA 01238
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. Note that if you are returning an item / items priced over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are unfortunately not able to guarantee that we will receive your returned item.
If you have any questions regarding how to return your item to us, please contact us at: email@example.com.
Revised December 15, 2015