Usually in 1-2 business days.
Domestic shipments: generally within 5 days.
International shipments: Shipping timeframes for international orders are unpredictable due to the customs inspection process. If there is no tracking update in 3 0-days and the carrier is unable to provide further insight, please contact firstname.lastname@example.org.
We only accept returns of unused (and/or unworn) items in the same condition in which they were received and within 60 calendar days of the date, they were ordered. Please include all pieces, parts, and documentation with your return. To complete your return, we ask that you provide a receipt or proof of purchase.
TB12 stands behind the quality of all of our products. If your item arrives with a defect or does not continue to provide full functionality within 1 year of the delivery date, we will gladly replace the item once the original item is returned. If you believe any item you have received is defective, please e-mail email@example.com to initiate the replacement process.
Only items that have been purchased directly from TB12 (either through the TB12 Online Store or at a TB12 Performance & Recovery Centers) can be returned to TB12. Products purchased through the TB12 Online Store can only be returned through the TB12 Online Store, not at a TB12 Performance & Recovery Centers (or other retail location).
We are not able to accommodate returns from international customers through our online returns portal. If you wish to initiate a return, please note you will be responsible for covering the full shipping costs associated with returning your item. Please contact us at firstname.lastname@example.org for more detail.
TB12 is not responsible for any duties that are levied on imported goods. If TB12 is assessed duties in association with your return(s), these duties will be deducted from the amount of your refund.
Start your return by clicking here. Follow the directions on screen in the online returns portal to complete and print a TB12 return label. Affix the label to your package and drop the package off with our return shipping partner. We’ll take care of the rest!